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SERVICE TECHS - What minimum sales revenue goal does your company expect from you every week?
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Tech Reference Library
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Tech Reference Library
This material is frequently placed in the back of the flat rate book to help techs with the quality standards and technical assistance that is sometimes needed to completely diagnose repairs and installations.
Look through the files below and find samples of material to help your techs and sales people find the correct solutions for your customer.
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Heat Exchanger Condemn Policy
Heat Exchanger Condemn Policy - Safety is one of the primary considerations when performing a pre-season maintenance on furnaces or boilers. When a tech finds a fault in the heat exchanger this can be a stressful time for everybody concerned. This policy must be modified to match your company procedures and to provide assurance to the tech and the customer that the company has thought about dynamics of this situation. . . . keep reading
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E-BOOK: Retaining Customers By Handling Concerns
Sometimes in our busy day to day struggles to run a contracting company we lose sight of the importance of keeping customers happy to the degree that they will return. This leads us to the question of how important is it to know how to handle disgruntled or dissatisfied clients. Well. We can start with the premise that customers are the primary reason for us being in business to begin with. . . . keep reading
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E-BOOK: The Green Glossary
GREEN is a term now widely used to describe buildings designed and constructed with minimal negative impact to the environment and with an emphasis on conservation of resources, energy efficiency, and healthful interior spaces. Sustainability is measured in three interdependent dimensions: the environment, economics, and society--often referred to as the triple bottom line. . . . keep reading
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Electrician's Hall of Shame - Code Breaker #2
by Joe Tedesco
This mess was found at a small commercial renovation project in a strip mall! This was how the fan support hanger was arranged! This type of installation would not meet the following rules in the 2005 NEC: "110.2 Approval. The conductors and equipment required or permitted by this Code shall be acceptable only if approved. . . . keep reading
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Electrician's Hall of Shame - Code Breaker #1
by Joe Tedesco
This installation was discovered during an infrared inspection of an electrical system in a hotel in Beverly Hills, CA. A national cell phone service provider rented space from the hotel, and hired an electrical contractor to install a 200 ampere rated switch to supply power to a cell phone tower on the roof of the building. The incorrect bus hardware would not allow the 200 ampere rated fused disconnect switch to be properly bolted to the bus bars. . . . keep reading
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Famous Golf Ball Flushing Toilet is "De-Throned"
IN a demonstration of hydraulic prowess at the International Builders Show in January, a Kohler toilet successfully disposed of 2 pounds of cocktail wieners in one flush and five rubber ducks in another. An impressive, even heroic, feat. But in what may be the first recorded case of commode one-upmanship, the real extreme toilet may be the American Standard Champion. "We've actually flushed 29 golf balls at once," boasts a recent . . . keep reading
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Spark Ignition
By Butch Metoyer
One of the first IID spark ignition systems was developed by Honeywell for gas heating systems. The models were known as S86. They made eight basic control models which included the S86A through S86H What is IID? IID stands for intermittent ignition device. These are electronic devices that are often called "spark boxes", however, they provide more than just an ignition spark. . . . keep reading
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Seal Recessed Light Fixtures to Combat Wet Attics, Mold and Mildew
Courtesy of Zerodraft
In recent columns, we've explored ways to combat air migration to the attic, which can result in condensation, mould and mildew, as well as comfort problems and increased energy consumption. In this column, we'll talk about sealing recessed light fixtures to help keep warm air in the living space where it belongs. . . . keep reading
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Seal Electrical Receptacles to Stop Drafts
Courtesy of Zerodraft
In our last column, we discussed how and why air travels in a house to create drafts. This time, we'll look at sealing electrical receptacles to improve comfort and save energy in your home. . . . keep reading
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Sealing And Insulating The Attic Hatch
Courtesy of Zerodraft
In our last column, we discussed the importance of sealing the attic to prevent moisture-related problems such as premature roof failure, condensation and bucked shingles, ice damming, mould and mildew.
Today, we'll look at the how-to details of one element of the attic project -- sealing and insulating the attic hatch. . . . keep reading
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Temperature Rise Testing
By Butch Metoyer
High temperature rise is usually an indication of low air flow or high input into the furnace. Air flow can be increased by adjusting the furnace fan to a higher RPM if possible. High temp. rise could also be caused by excessive input. This can be corrected by adjusting the gas manifold pressure to manufacturer's specs. and/or changing the main burner orifice's if they are over or under-sized to the correct ones specified. . . . keep reading
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DOWNLOAD: Lessons In Electric Circuits Volume 2 - AC
By Tony R. Kuphaldt
The 2nd part of the series is called Electrical Circuits Volume 2 -- Alternating Current. Look inside and I think you will see what a find this book is for electricians and those trying to learn and understand electrical circuits. With over 500 plus pages in detail this is a treasure trove for you to enrich your knowledge. It was put together by several like minded individuals who were frustrated with the poor quality of text books . . . keep reading
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DOWNLOAD: Lessons In Electric Circuits Volume 1 - DC
By Tony R. Kuphaldt
This is volume 1 in a series of books on electricity and electrical circuits. It was put together by several like minded individuals who were frustrated with the poor quality of text books available for teaching students in their electrical theory classes. So they decided to do the next best thing and write their own text book which they have generously agreed to share with anyone who covets such knowledge. . . . keep reading
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