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Home Page | Featured Resources

ContractorSelling.com Featured Resources

Webinar: Hour of Sales Power: Don't Call Us We'll Call You
Webinar: Hour of Sales Power: Don't Call Us We'll Call You Do I, or do I NOT leave my proposal behind? That is the question. This sounds like something our of a Shakespeare drama. In fact, it may be the most important determining factor that can identify you as being a fully evolved "sales closer." To what degree you have fully committed to an answer to question with the right answer? . . . keep reading
DOWNLOAD: Leave The Proposal & We'll Call You Back
By Joe Crisara
DOWNLOAD: Leave The Proposal & We'll Call You Back Are you wondering how many times a buyer will actually call you back as promised after you have left behind your "proposal?" If you are, you are not alone. Many sales people have asked me this question. So I did a study of my own with potential clients of mine. These were clients who were using the "leave it behind" method before learning our materials. Download our e-book to get the full story. . . . keep reading
5 Day Telephone Training System Day 2: Creating & Following Your Script
5 Day Telephone Training System Day 2: Creating & Following Your Script Now that we have learned how to sell the call, it is important to get the information necessary so the Technician, Dispatch and Accounting can properly perform their work. After getting the address from the customer, which is the closing line, it is important to get particular information in the order. . . . keep reading
EXCLUSIVE DOWNLOAD: Put Aside 'Old School' Service Agreement Ideas
By Joe Crisara
EXCLUSIVE DOWNLOAD: Put Aside 'Old School' Service Agreement Ideas It doesn't take long after you join or start an HVAC service business when you begin to realize that this business has a "bi-polar" disorder. Opportunities to serve customers come sporadically in sudden bursts of either "way too busy" or "way too slow" periods. The ability to do everything from making weekly payroll to paying your supplier's invoices depends on a consistent supply of opportunity to perform paid service work on a daily basis. . . . keep reading
Using Jobi Field Service Software For Electricians
Using Jobi Field Service Software For Electricians Do you ever wish there was a way to diagnose a system and present options without having to go to your clients house? Or maybe you want to track your technicians and sales in real time? Or how awesome would it be to accept a credit card by taking a picture using your phone? Luckily there's an app for that! Join us to learn "How to Use Jobi Field Service Software as an Electrician" . . . keep reading
10 Ways to Generate More Leads with Less Effort
10 Ways to Generate More Leads with Less Effort When it comes to marketing your contracting business, the efforts you can pour into your prospects may seem endless. From staying active on Facebook to attending local events to calling each potential customer until your voice goes hoarse -- marketing can feel exhausting. So what should you do? Join us this Thursday, May 25nd at 12:00 p.m. PST. to learn "10 Ways to Generate More Leads with Less Effort". . . . keep reading
Webinar: "5 Day Telephone Training System - Day 1: The Customer Service Environment"
Webinar: "5 Day Telephone Training System - Day 1: The Customer Service Environment" There is no single activity that the service business employee spends more time doing, (and less time improving), than using the telephone. Most are offended by the notion that their phone skills are not good. What's the big deal? It's only a telephone! Or is it? The truth is most people avoid the use of the most powerful communication tool in the world. Should communication be avoided? Why do we avoid it? . . . keep reading
Hour Of Sales Power: "Selling When It's Busy"
Hour Of Sales Power: "Selling When It's Busy" Do you know what a tech-generated lead turnover is, and how it can help your business? Communication between a technician and the office dispatch team must be very detailed. This must be done in order to determine if and when renovation is a better service than repair. Is your team performing at this level? Find out during the Hour of Sales power this Thursday, March 16th at 5:00 p.m. PST. . . . keep reading
Los Angeles, CA Total Immersion April 2017 Presentations
Los Angeles, CA Total Immersion April 2017 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
Webinar: "Uberization of the Service Industry"
Webinar: "Uberization of the Service Industry" The days of customers sifting through directories and websites to find a plumber, electrician or HVAC technician are gone. Homeowners are sick of waiting on a contractor to show up, and wish there was a better way to schedule time with a trusted professional. They want more options -- cleaner, slicker, smarter choices for getting maintenance issues taken care of. . . . keep reading
Hour Of Sales Power: "Creating Lead Turnover Opportunity"
Hour Of Sales Power: "Creating Lead Turnover Opportunity" Do you know what a tech-generated lead turnover is, and how it can help your business? Communication between a technician and the office dispatch team must be very detailed. This must be done in order to determine if and when renovation is a better service than repair. Is your team performing at this level? Find out during the Hour of Sales power this Thursday, March 16th at 5:00 p.m. PST. . . . keep reading
Los Angeles, CA Total Immersion March 2017 Presentations
Los Angeles, CA Total Immersion March 2017 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion March presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
DOWNLOAD: Technician Success Organizer 2017
DOWNLOAD: Technician Success Organizer 2017 This file contains one of the most powerful management tools we have ever found in helping techs and sales people keep themselves accountable for their financial results. This calendar allows the sales or service manager to look at the last week, month, quarter or year for trend that are occurring with their staff. Give this file to your local printing service to create the book. . . . keep reading
Los Angeles, CA Total Immersion February 2017 Presentations
Los Angeles, CA Total Immersion February 2017 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion February presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
Hour Of Sales Power Video: How Giving Literature Can Kill Your Sales
By Joe Crisara
Hour Of Sales Power Video: How Giving Literature Can Kill Your Sales This is an Hour of Sales Power titled, "How Giving Literature Can Kill Your Sales" In this segment Joe and Rick discuss the the danger that is introduced when a sales person or tech uses manufacturer or company literature to replace their people skills. Watch Rick and Joe as they discuss the many different ways you can increase value without written materials. . . . keep reading
Customer Relationship Management 101
Customer Relationship Management 101 The role of Customer Service Management is one that can easily get overlooked in this industry. We tend to emphasize acquiring new clients and forget to maintain the current, and forget about restoring the past. We are going to learn the basics of CSM in this webinar . . . keep reading
Hour Of Sales Power: Two Close or One Call Close? What is the Answer?
Hour Of Sales Power: Two Close or One Call Close? What is the Answer? During this live webinar we discuss strategies to use that will help you determine whether you should close on the first visit with your prospect or if you should make a second trip. What is the answer to this age old question? . . . keep reading
7 Steps to Designing a Turn Key Business: Part 7 - Coaching The Team To Stay On Track
7 Steps to Designing a Turn Key Business: Part 7 - Coaching The Team To Stay On Track You've finished the hard part putting all the pieces together. Now we need to make sure it doesn't get slowly dismantled by your team. Part seven or our series is going to teach you how to coach your team to stay on track with the goals and processes you've put in place. . . . keep reading
Let's Chat! Customer Service Skills for Booking Calls Online
Let's Chat! Customer Service Skills for Booking Calls Online Were you sold on adding a chat box to your website? Did someone tell you to add a "book service call" online would be the answer to all your prayers? Getting someone to chat, email or call you is just the first step in booking more calls. You still need to have some type of process to close the deal. During this webinar we will . . . keep reading
Los Angeles, CA Total Immersion 3 Day November 2016 Presentations
Los Angeles, CA Total Immersion 3 Day November 2016 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
Hour Of Sales Power: Asking: Stopping Buyers Remorse
Hour Of Sales Power: Asking: Stopping Buyers Remorse Have you ever sold a job only for the customer to call the office later to cancel the sale? In this segment we talk about how to avoid losing a job after you thought it was sold. Join us during this "must see" Hour of Sales Power to learn how to keep customers cancelling on you. . . . keep reading
Essential Communication Skills for Giving Better Service
Essential Communication Skills for Giving Better Service A critical element to managing, measuring and communicating results in a small business is to put in place a series of successful key performance indicators. Successful companies not only have KPI's, but make sure that they have the right KPI's in order to make the best decisions for their company, family, employees, and vendors. . . . keep reading
Los Angeles, CA Total Immersion 3 Day October 2016 Presentations
Los Angeles, CA Total Immersion 3 Day October 2016 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
Designing Your Call Center for Maximum Success!
Designing Your Call Center for Maximum Success! Knowing the do's and don'ts when designing your call center will literally save you 1000's of hours of time and frustration, plus increase your booking rate and make for happier employees. Join us during this webinar to learn . . . keep reading
Hour Of Sales Power: Asking: Your Wish Is My Command
Hour Of Sales Power: Asking: Your Wish Is My Command Genie's may not be real, but you won't get what you want if you don't even ask for it up front. Customers can smell fear, and if your afraid to ask for the sale, you've just given them the out they need to use someone else. . . . keep reading
7 Steps to Designing a Turn Key Business: Part 5: Implementation Plan
7 Steps to Designing a Turn Key Business: Part 5: Implementation Plan Now that you know your destination and have a road map to get there, you need to decide which route is the best route to take. This is when we put the implementation plan into place. During this webinar you will learn how to . . . keep reading
Hour Of Sales Power: Leave the Proposal and We'll Call You Back
Hour Of Sales Power: Leave the Proposal and We'll Call You Back In this segment Joe and Rick discuss the values and principles that all Heavy Hitters share when going about their work and life every day. Watch Rick and Joe as they discuss how you can embrace these values and in turn improve your results . . . keep reading
Los Angeles, CA Total Immersion 3 Day September 2016 Presentations
Los Angeles, CA Total Immersion 3 Day September 2016 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
Projecting a Professional Image at the Front Desk When Under Stress
Projecting a Professional Image at the Front Desk When Under Stress Projecting a professional image is more than just what we wear and how we look. It's not just about how we talk to customers but how we talk to our co-workers as well. In this webinar we are going to talk about . . . keep reading
7 Steps to Designing a Turn Key Business: Part 4: Job Descriptions
7 Steps to Designing a Turn Key Business: Part 4: Job Descriptions Are you wondering how to keep your employees doing their jobs the right way? Do you find that you are having to repeat the same answers over and over again? In this webinar we are going to not just show you the importance of a job description (which you can probably already figure out) but how to create one for each area of your company. . . . keep reading
Los Angeles, CA Total Immersion 3 Day August 2016 Presentations
Los Angeles, CA Total Immersion 3 Day August 2016 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
Hour Of Sales Power: Leave The Proposal and We'll Call You Back
Hour Of Sales Power: Leave The Proposal and We'll Call You Back No one wants to face a negative buyer, unless your the $7 Million Dollar Salesman. In this Hour of Sales Power, Joe and Rick will talk about how to turn those negative buyers into your best and most loyal customers. . . . keep reading
Welcoming and Retaining Clients, Members, and Non-Purchasers
Welcoming and Retaining Clients, Members, and Non-Purchasers In this live webinar broadcast from our new ContractorSelling.com Studios, we will be giving out a detailed checklist on ways to "wow" potential customers and well as your current client list. Join us during this live webinar . . . keep reading
7 Steps to Designing a Turn Key Business: Part 3: Job Priorities
7 Steps to Designing a Turn Key Business: Part 3: Job Priorities Are you wondering how to keep your employees doing their jobs the right way? Check out this video to know what the priorities should be for each employee! . . . keep reading
How May I Help You? The Science of Building Scripts
How May I Help You? The Science of Building Scripts Have you ever wondered why it seems your competitors have more calls on their dispatch board than you? Is your phone ringing but there never seems to be enough work to go around? If this is you, then you need to attend this webinar as we share the secrets to a 96% closing rate over the phone with customers . . . keep reading
7 Steps to Designing a Turn Key Business: Part 2: Setting The Rules
7 Steps to Designing a Turn Key Business: Part 2: Setting The Rules You wouldn't teach your kids how to play a sport or board game without telling them the rules ahead of time. So why do so many of us forget to set clear cut rules in our businesses. During this webinar you will learn to create boundaries throughout the company (that includes your customers) that will allow your company to thrive. . . . keep reading
Dealing With Difficult and Demanding Customers
Dealing With Difficult and Demanding Customers Dealing with difficult and demanding customers is just part of the job description when it comes to customer service. In this webinar learn how to resolve their concerns and handle their demands swiftly and easily with just these 3 little secrets. . . . keep reading
Hour Of Sales Power: Selling To Negative Buyers
Hour Of Sales Power: Selling To Negative Buyers Watch the Hour Of Sales Power every month. Each time we will discuss the greatest challenges facing contractors in the sales world. We have previously featured some of the worlds best hvac, plumbing and electrical sales people on this show. Tune in each month and improve you sales! . . . keep reading
Hour of Sales Power:Total Immersion All Stars
Hour of Sales Power:Total Immersion All Stars Uncle Joe interviews the best of the best students who recently attended a Total Immersion Summit. These high achievers share the things that were responsible for their personal & professional growth in performing Pure Motive Service. . . . keep reading
Hour Of Sales Power: 21 Core Values of Heavy Hitters
Hour Of Sales Power: 21 Core Values of Heavy Hitters In this segment Joe and Rick discuss the values and principles that all Heavy Hitters share when going about their work and life every day. Watch Rick and Joe as they discuss how you can embrace these values and in turn improve your results . . . keep reading
7 Steps to Designing a Turn Key Business: Part 1: Designing the Service Environments
7 Steps to Designing a Turn Key Business: Part 1: Designing the Service Environments Find out all of the things you need to do to set up the perfect Turn-Key environment. Learn how to create the perfect work flow process from your Customer Service team to your Dispatch Team to your back warehouse Inventory staff. This webinar will show you how it's done . . . keep reading
JoeTV Episode 3 - The Value Of Sharing WHY You Made Options
JoeTV Episode 3 - The Value Of Sharing WHY You Made Options Learn how to build a winning option sheet on this full length episode of JoeTV - In this video Joe cover the value of sharing the reasons WHY you created options and choices for your clients. This is MUST SEE TV . . . keep reading
Essential Communication Skills for Giving Better Service to Connect with Customers
Essential Communication Skills for Giving Better Service to Connect with Customers In this live webinar broadcast from our new ContractorSelling.com Studios, we outline the eight essential communication skills for giving better service to connect with your customers. This webinar is must see TV for any person doing customer service looking to take it to the next level in their career. . . . keep reading
Hour Of Sales Power: 3 Objections You Must Overcome Before Or After Presenting
With Joe Crisara & Rick Picard
Hour Of Sales Power: 3 Objections You Must Overcome Before Or After Presenting "3 Objections You Must Overcome Before Or After Your Presentation" Watch the Hour Of Sales Power every month. Each time we will discuss the greatest challenges facing contractors in the sales world. We have previously featured some of the worlds best hvac, plumbing and electrical sales people on this show. Tune in each month and improve you sales! . . . keep reading
JoeTV Episode 1 & 2 - Building a Winning Option Sheet
JoeTV Episode 1 & 2 - Building a Winning Option Sheet Learn how to build a winning option sheet on this full length episode of JoeTV - In this video Joe cover the 4 Strategic Rules To Creating Options as well as the 7 Steps To Build a Winning Option Sheet. This is MUST SEE TV . . . keep reading
Building A SuperStar Team
Building A SuperStar Team You CAN make everyone on your team a star! Learn how to HERE! You will learn everything from how to "walk the walk" to building your team's self esteem. Join us for this LIVE even . . . keep reading
Maintenance and Inspection Call Success
Maintenance and Inspection Call Success Make your company economy proof and weather proof with a well thought out, well planned, PSA. A Planned Service Agreement (PSA) can not only help you smooth out those seasonal ups and downs, but also make your business more profitable, and create a more positive company culture in the process. . . . keep reading
Step Up Your Service Game in Only 60 Minutes!
Step Up Your Service Game in Only 60 Minutes! Discover the top 10 tips for stepping up your customer service skills in order to differentiate yourself from the competition (all in under 60 minutes). Join us as we discuss what it takes to be a world class Customer Service Representative . . . keep reading
Los Angeles, CA Total Immersion 3 Day April 2016 Presentations
Los Angeles, CA Total Immersion 3 Day April 2016 Presentations This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge of attending Total Immersion. Real life objection handled in rapid fire fashion. . . . keep reading
Hour Of Sales Power: "Creating Lead Turnover Opportunity"
Hour Of Sales Power: "Creating Lead Turnover Opportunity" Watch the Hour Of Sales Power every month. Each time we will discuss the greatest challenges facing contractors in the sales world. We have previously featured some of the worlds best hvac, plumbing and electrical sales people on this show. Tune in each month and improve you sales! . . . keep reading
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