Customer Concerns System - Scripts-Forms-Procedures
Customer Concerns System Scripts-Forms-Procedures -- Use this entire customer concerns system to plug in to your business. This system allows your front-line office employees to handle any type of customer complaint on their own without getting the owner or manager involved. This turn key method empowers your employees to contribute by making customers happy immediately. . . .
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DOWNLOAD: Sales Call "Priority Alert" Opportunity Board
This is a "Priority Alert" board or a poster to help dispatchers and sales coordinators schedule the best opportunity for the sales people to be in front of a customer who will buy. When deciding which call to choose. Always choose the best opportunity for the company and the sales person to be successful. Calls with no decision maker present or if they are not sure when they will do the work tend to be place at the bottom. . . .
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DOWNLOAD: The Charitable Corporate Citizen
By Julie Crisara
This special report is a result of our Office Works TV national office meeting held on January 9th, 2008. The meeting was titled, "Becoming An Icon In Your Community." We decided that the information we discussed that day was so life changing and powerful that it merited further documentation. After much hard work and research on the subject this special report became the result. We hope you use this information to connect to the greater mission of corporate social responsibility and leaving your own legacy. We know that it has left us considering our own place in this world and the footprint we would like to leave behind. . . .
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DOWNLOAD: Nato Phonetic Alphabet
The NATO phonetic alphabet is the most widely used spelling alphabet. The NATO alphabet assigns code words to the letters of the English alphabet acrophonically so that critical combinations of letters (and numbers) can be pronounced and understood by those who transmit and receive voice messages by radio or telephone regardless of their native language, especially . . .
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DOWNLOAD: Customer Service Checklist
By Joe Crisara
Use this checklist as a guide for deciding what your customer service team should be doing to give your customers the appropriate level of service and attention to make them raving fans and to increase the value of your services. It will help you and your staff quickly become aware of basic service procedures and standards. Use it as a tool to help you determine what should be done, how it should be done and who should be doing it. . . .
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CSR Script Posters
Do you ever pull your hair out when listening to your people answer the phone? Can't they remember what to say? Now you can post these large visual CSR script posters or pages that can be put on the wall in your CSR room or where ever the phones are anwered. They are also effective printed and placed in a script "easel" binder for quick reference as well. . . .
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Job Description
Joe Crisara
The ZIP file contains a MS Publisher and PDF file for a job description and job procedure for a customer service representative. . . .
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5-Part CSR Training
Joe Crisara
This is a part part system that you can use to eduacte new or existing CSR's on the process to answer you phones and perform other duties correctly. . . .
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The Truth About Customer Service Posters
These four posters illustrate all of the fundamental truths about working as a CSR in a service business. These are effective to remind everyone that there is a price to be paid when we violate the natural laws of customer service. It also shows the rewards that can be theirs if the stick to the fundamentals. . . .
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