DOWNLOAD: The Top 10 Customer Service Mistakes E-Book
By Joe Crisara
Customer service may be the most valuable asset your company can have. Especially in today's demanding service environment. Consumers today don't just expect great service from you, the usually wind up either getting it or moving on to your competitor. Can you afford to make mistakes with your customer service? The difference can be as plain as whether or not your business will still be here next year or not. In short, you cannot make mistakes that commonly happen over and over . . .
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ARTICLE: Customer Loyalty - What's Love Got To Do With It?
By Joanna Brandi
Customer Loyalty, we all want it. Don't we? Some people say it's dead - they say that customers are fickle, that they don't want loyalty, that they just want the lowest price and the fastest way to get it. Some say that customers have changed and that the pursuit of loyalty is foolish, since it's the customers that are not interested in it. I don't agree. Loyalty is not DEAD, it's just sleeping. . . .
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E-BOOK: Retaining Customers By Handling Concerns
Sometimes in our busy day to day struggles to run a contracting company we lose sight of the importance of keeping customers happy to the degree that they will return. This leads us to the question of how important is it to know how to handle disgruntled or dissatisfied clients. Well. We can start with the premise that customers are the primary reason for us being in business to begin with. . . .
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ARTICLE: 7 Steps to Organizing Your Office
By Julie Crisara
Whether you already have an office, are moving into a new one, or are just moving into an office for the first time after working out of your home, the thought of setting up or organizing your office can be a daunting task. We usually find ourselves swearing to "get things organized around here for the last time." Let's face it. It can be very difficult to find something that we need . . .
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