VIDEO: Office Works TV - Dispatch The Perfect Storm
By Julie and Joe Crisara
This segment of Office Works TV was broadcast LIVE via streaming TV. In this segment we talk about the dispatchers role in communicating with everyone in the company. In the Perfect Storm, which is the fatal triangle that happens when the right information must be given to customers, techs, sales people and the owners, the dispatcher mus be careful to give the right info at the right time. . . .
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VIDEO: SPECIAL EVENT - Pre-Qualifying Sales Opportunities
By Joe Crisara, Julie Crisara & Rick Picard
Watch this "Special Event" called Pre-Qualifying Sales Opportunities. In this video we combine the expertise of "Office Works" expert Julie Crisara with the powerfully functional $5.5 million dollar sales person Rick Picard with Joe Crisara as the moderator. Watch and learn how to "Tee It Up" for your sales team . . .
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VIDEO: Setting Up Profitable Maintenance Calls
By Julie and Joe Crisara
In this segment of Office Works TV we cover how CSR's and Dispatchers can set up maintenance calls that can be more profitable. We go over the importance of the maintenance program, how to best set up and schedule these calls as well as evaluating whether your techs are being effective in their approach. . . .
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VIDEO: How To Manage Unprofitable Customers
By Julie and Joe Crisara
In this segment of Office Works TV we explore how to manage the unprofitable customer. Is the customer always right? Not hardly. In this segment we profile certain types of customers and take you through a process to help you determine whether you can save them or if you should divest from them. . . .
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VIDEO: Creating Leads & Opportunity Thru Ticket Analysis
By Julie and Joe Crisara
In this segment of Office Works TV we examine the invoice turn in and paperwork flow through process. Specifically we cover the many opportunities to create a more functional outcome to service and sales opportunities. We cover how to save lost revenue and profit as well as how to trade repairs towards installations after the service call is complete . . .
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VIDEO: The Science Of Building Scripts - Part 1
By Julie & Joe Crisara
This is PART 1 of an Office Works video featuring Julie and Joe sharing the 12 Laws of Persuasion and how they apply to a CSR. They go over each law of persuasion and touch base a little bit about their application. These priciples can make the difference between being an effective member of the customer service team or just another victim of an angry customer. Watch and enjoy . . .
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VIDEO: The Science Of Building Scripts - Part 2
By Julie & Joe Crisara
In PART 2 of this Office Works video Julie and Joe go over how to apply the science of persuasion in your main script when answering the telephone. They go over the script on a line-by-line basis and examine how each turn of phrase can be critical in your customers decision whether to use your company or not . . .
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VIDEO: The Language Of Dispatch
By Julie & Joe Crisara
In this segment of Office Works featured on ContractorSelling TV we discuss the imprtance of using the language that dispatchers commonly use to communicate more effectively with techs and sales people. We also cover the importance of following the principles behind why this system works . . .
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VIDEO: Zero Tolerance For Turndown - Part 1
By Julie & Joe Crisara
This video is part one of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service team. A zero tolerance for losing customers policy creates the expectation that we will not lose jobs. Also we need to understand that this does not mean lowering your price to get the work. . . .
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VIDEO: Zero Tolerance For Turndown - Part 2
By Julie & Joe Crisara
This video is the second part of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service team. A zero tolerance for losing customers policy creates the expectation that we will not lose jobs. Also we need to understand that this does not mean lowering your price to get the work. . . .
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VIDEO: Office Works TV - Getting a Referral Flood
By Julie and Joe Crisara
This segment of Office Works TV was broadcast LIVE via streaming TV. In this segment we talk about how it is everybody's job in the company to get customers to give you referrals. We discuss the difference between getting lucky with word of mouth and referral systems. This may be the most important marketing video you will ever watch. . . .
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VIDEO: Office Works TV - A Profitable Staffing Strategy
By Julie and Joe Crisara
This segment of Office Works TV was broadcast LIVE via streaming TV. In this segment we talk about the different strategies to add people to create production or to cut people to lower overhead in all areas of a contracting business, internally in the office and also in the field. More importantly WHEN to implement this plan and how it affects your profit. Learn how help your employees create value to your organization by having your staffing strategy ready to implement at a moments notice so they can help you stay busy and be productive year round. . . .
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VIDEO: Office Works TV - Persuasive Questioning Skills
By Julie and Joe Crisara
This segment of Office Works TV was broadcast LIVE via streaming TV. In this segment we go over how persuade customers, employees, bosses and co-workers to accept your ideas in a way that makes them feel that your idea was actually THEIR idea. If you have a challenge in getting people aligned with your ideas this will help you tremendously. Learn how to persuade others who don't want to be persuaded and get your work and your ideas noticed by those who count, while creating a positive change for everyone. . . .
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VIDEO: Office Works TV - Create a Dispatch Disaster Plan
By Joe & Julie Crisara
This segment of Office Works TV was broadcast LIVE via streaming TV. In this segment we go over how creating a emergency "disaster plan" for your internal people can help to make decisions easy during times of crisis. Are you prepared for ALL emergencies big and small in your business? Learn how to create a disaster plan that wil guide you and provide the information you need when you need it the most. Submit to us a disaster you would like to have planned out for your company, or one that is currently in place at your company and we will include it in our upcoming E-Book: 911 Planning for Disaster which will be available to all members. . . .
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VIDEO: Office Works TV - Becoming An Icon Via Charity
By Joe & Julie Crisara
This segment of Office Works TV was broadcast LIVE via streaming TV in Southern California. In this segment we go over how to create brand awareness, enhance your overall company awareness, create customer loyalty, community goodwill and support, and gain a competitive edge in recruiting and retaining employees through corporate social responsibility. Learn how to create a mission that lets you and your employees "walk the walk" and begin to leave your legacy of your premium contracting company. . . .
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VIDEO: Office Works - Set Goals For The New Year
By Julie & Joe Crisara
This segment of Office Works TV was broadcast LIVE via streaming TV in Southern California. In this segment we go over how important it is to set your goals in both your professional and personal life by starting out with finding your passion in live using the DO, BE, HAVE method developed by Jack Canfield and modified by us using our Life Balance Sheet. Watch and learn how to organize your thoughts into different unique segments to help keep you on track all year long. . . .
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