HVAC sales training, Plumbing sales training, Electrical sales sraining, Electrician Sales Training, HVAC Yellow Page Ads, Plumbing Yellow Page Ad, Yellow Page ad design Contractor Marketing, Air Conditioning Marketing, Power Packs, HVAC Marketing, HVAC, Heating Marketing, Air Conditioning, Plumbing Marketing, Electrician Marketing, Copywriting, HVAC Newsletters, Homesense, Direct Response, Direct Mail, Plumbing,Contracting, Seminar, Seminars, Yellow Page, Yellow Pages, Newsletter,Newsletters, sales, sales & marketing, design,selling, hvac sales training, plumbing sales training, eletrical sales training, electrician sales training, sales training plumber, HVAC flat rate, electrical flat rate, plumbing flat rate, flat rate pricing
ContractorSelling Home     Contact Us     Discussion Forums     Help    
 ***Reskin*** - Left - Column Top
 ***Reskin*** - Left - Search Our Site
 ***Reskin*** - Left - Links of Interest
 ***Reskin*** - Left - Content Navigation




Office Works postponed until August, 2009 due to the new addition to our family. Please feel free to watch Julie in the Office Works archives.

Printer-Friendly Format

 Watch OfficeWorks TV This Wednessday
1pm eastern, 12 noon central & 10am pacific time

Office Works TV
VIDEO: SPECIAL EVENT - Pre-Qualifying Sales OpportunitiesVIDEO: SPECIAL EVENT - Pre-Qualifying Sales Opportunities
By Joe Crisara, Julie Crisara & Rick Picard
Watch this "Special Event" called Pre-Qualifying Sales Opportunities. In this video we combine the expertise of "Office Works" expert Julie Crisara with the powerfully functional $5.5 million dollar sales person Rick Picard with Joe Crisara as the moderator. Watch and learn how to "Tee It Up" for your sales team . . . keep reading

AUDIO: OFFICE WORKS 1 - CSR-DISPATCH SYSTEM OVERVIEWAUDIO: OFFICE WORKS 1 - CSR-DISPATCH SYSTEM OVERVIEW
Julie Crisara
This is an audio replay of our first CSR & Dispatch radio show called Office Works. This show had over 1200 listeners as we announced the show only to our list. Now as a valued member you have exlusive access to the audio replay. This is a great way to train a new CSR or Dispatcher on your vision of success . . . keep reading

VIDEO: Setting Up Profitable Maintenance CallsVIDEO: Setting Up Profitable Maintenance Calls
By Julie and Joe Crisara
In this segment of Office Works TV we cover how CSR's and Dispatchers can set up maintenance calls that can be more profitable. We go over the importance of the maintenance program, how to best set up and schedule these calls as well as evaluating whether your techs are being effective in their approach. . . . keep reading

VIDEO: How To Manage Unprofitable CustomersVIDEO: How To Manage Unprofitable Customers
By Julie and Joe Crisara
In this segment of Office Works TV we explore how to manage the unprofitable customer. Is the customer always right? Not hardly. In this segment we profile certain types of customers and take you through a process to help you determine whether you can save them or if you should divest from them. . . . keep reading

VIDEO: Creating Leads & Opportunity Thru Ticket AnalysisVIDEO: Creating Leads & Opportunity Thru Ticket Analysis
By Julie and Joe Crisara
In this segment of Office Works TV we examine the invoice turn in and paperwork flow through process. Specifically we cover the many opportunities to create a more functional outcome to service and sales opportunities. We cover how to save lost revenue and profit as well as how to trade repairs towards installations after the service call is complete . . . keep reading

VIDEO: The Science Of Building Scripts - Part 1VIDEO: The Science Of Building Scripts - Part 1
By Julie & Joe Crisara
This is PART 1 of an Office Works video featuring Julie and Joe sharing the 12 Laws of Persuasion and how they apply to a CSR. They go over each law of persuasion and touch base a little bit about their application. These priciples can make the difference between being an effective member of the customer service team or just another victim of an angry customer. Watch and enjoy . . . keep reading

VIDEO: The Science Of Building Scripts - Part 2VIDEO: The Science Of Building Scripts - Part 2
By Julie & Joe Crisara
In PART 2 of this Office Works video Julie and Joe go over how to apply the science of persuasion in your main script when answering the telephone. They go over the script on a line-by-line basis and examine how each turn of phrase can be critical in your customers decision whether to use your company or not . . . keep reading

VIDEO: The Language Of DispatchVIDEO: The Language Of Dispatch
By Julie & Joe Crisara
In this segment of Office Works featured on ContractorSelling TV we discuss the imprtance of using the language that dispatchers commonly use to communicate more effectively with techs and sales people. We also cover the importance of following the principles behind why this system works . . . keep reading

VIDEO: Zero Tolerance For Turndown - Part 1VIDEO: Zero Tolerance For Turndown - Part 1
By Julie & Joe Crisara
This video is part one of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service team. A zero tolerance for losing customers policy creates the expectation that we will not lose jobs. Also we need to understand that this does not mean lowering your price to get the work. . . . keep reading

VIDEO: Zero Tolerance For Turndown - Part 2VIDEO: Zero Tolerance For Turndown - Part 2
By Julie & Joe Crisara
This video is the second part of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service team. A zero tolerance for losing customers policy creates the expectation that we will not lose jobs. Also we need to understand that this does not mean lowering your price to get the work. . . . keep reading