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Office Works TV 2008 Officeworks Calendar If you have ever wanted to receive more training and fast track your customer service and/or dispatching skills, but did not have the resources or the time to attend a training seminar, this could be your chance to create quantum leap results, secure your job, and earn more money. Be sure to watch our calendar for your favorite subjects and feel free to contact us at any time if you have a suggestion for a subject not listed. You can email me directly at julie@contractorselling.com with suggestions . . . keep reading Office Works: Setting Up Profitable Maintenance Calls In this segment of Office Works TV we cover how CSR's and Dispatchers can set up maintenance calls that can be more profitable. We go over the importance of the maintenance program, how to best set up and schedule these calls as well as evaluating whether your techs are being effective in their approach. . . . keep reading Office Works: How To Manage Unprofitable Customers In this segment of Office Works TV we explore how to manage the unprofitable customer. Is the customer always right? Not hardly. In this segment we profile certain types of customers and take you through a process to help you determine whether you can save them or if you should divest from them. . . . keep reading Creating Leads & Opportunity Thru Ticket Analysis In this segment of Office Works TV we examine the invoice turn in and paperwork flow through process. Specifically we cover the many opportunities to create a more functional outcome to service and sales opportunities. We cover how to save lost revenue and profit as well as how to trade repairs towards installations after the service call is complete . . . keep reading VIDEO: SPECIAL EVENT - Pre-Qualifying Sales Opportunities Watch this "Special Event" called Pre-Qualifying Sales Opportunities. In this video we combine the expertise of "Office Works" expert Julie Crisara with the powerfully functional $5.5 million dollar sales person Rick Picard with Joe Crisara as the moderator. Watch and learn how to "Tee It Up" for your sales team . . . keep reading VIDEO: The Science Of Building Scripts - Part 1 This is PART 1 of an Office Works video featuring Julie and Joe sharing the 12 Laws of Persuasion and how they apply to a CSR. They go over each law of persuasion and touch base a little bit about their application. These priciples can make the difference between being an effective member of the customer service team or just another victim of an angry customer. Watch and enjoy . . . keep reading VIDEO: The Science Of Building Scripts - Part 2 In PART 2 of this Office Works video Julie and Joe go over how to apply the science of persuasion in your main script when answering the telephone. They go over the script on a line-by-line basis and examine how each turn of phrase can be critical in your customers decision whether to use your company or not . . . keep reading VIDEO: The Language Of Dispatch In this segment of Office Works featured on ContractorSelling TV we discuss the imprtance of using the language that dispatchers commonly use to communicate more effectively with techs and sales people. We also cover the importance of following the principles behind why this system works . . . keep reading VIDEO: Zero Tolerance For Turndown - Part 1 This video is part one of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service team. A zero tolerance for losing customers policy creates the expectation that we will not lose jobs. Also we need to understand that this does not mean lowering your price to get the work. . . . keep reading VIDEO: Zero Tolerance For Turndown - Part 2 This video is the second part of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service team. A zero tolerance for losing customers policy creates the expectation that we will not lose jobs. Also we need to understand that this does not mean lowering your price to get the work. . . . keep reading More