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Office Works TV VIDEO: Office Works TV - Dispatch The Perfect Storm By Julie and Joe Crisara This segment of Office Works TV was broadcast LIVE via streaming TV. In this segment we talk about the dispatchers role in communicating with everyone in the company. In the Perfect Storm, which is th . . . keep reading VIDEO: SPECIAL EVENT - Pre-Qualifying Sales Opportunities By Joe Crisara, Julie Crisara & Rick Picard Watch this "Special Event" called Pre-Qualifying Sales Opportunities. In this video we combine the expertise of "Office Works" expert Julie Crisara with the powerfully functional $ . . . keep reading AUDIO: OFFICE WORKS 1 - CSR-DISPATCH SYSTEM OVERVIEW Julie Crisara This is an audio replay of our first CSR & Dispatch radio show called Office Works. This show had over 1200 listeners as we announced the show only to our list. Now as a valued member you have exl . . . keep reading VIDEO: Setting Up Profitable Maintenance Calls By Julie and Joe Crisara In this segment of Office Works TV we cover how CSR's and Dispatchers can set up maintenance calls that can be more profitable. We go over the importance of the maintenance program, how to best set up . . . keep reading VIDEO: How To Manage Unprofitable Customers By Julie and Joe Crisara In this segment of Office Works TV we explore how to manage the unprofitable customer. Is the customer always right? Not hardly. In this segment we profile certain types of customers and take you thro . . . keep reading VIDEO: Creating Leads & Opportunity Thru Ticket Analysis By Julie and Joe Crisara In this segment of Office Works TV we examine the invoice turn in and paperwork flow through process. Specifically we cover the many opportunities to create a more functional outcome to service and sa . . . keep reading VIDEO: The Science Of Building Scripts - Part 1 By Julie & Joe Crisara This is PART 1 of an Office Works video featuring Julie and Joe sharing the 12 Laws of Persuasion and how they apply to a CSR. They go over each law of persuasion and touch base a little bit about the . . . keep reading VIDEO: The Science Of Building Scripts - Part 2 By Julie & Joe Crisara In PART 2 of this Office Works video Julie and Joe go over how to apply the science of persuasion in your main script when answering the telephone. They go over the script on a line-by-line basis and . . . keep reading VIDEO: The Language Of Dispatch By Julie & Joe Crisara In this segment of Office Works featured on ContractorSelling TV we discuss the imprtance of using the language that dispatchers commonly use to communicate more effectively with techs and sales peop . . . keep reading VIDEO: Zero Tolerance For Turndown - Part 1 By Julie & Joe Crisara This video is part one of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service t . . . keep reading More