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VIDEO: The Science Of Building Scripts - Part 1

This is PART 1 of an Office Works video featuring Julie and Joe sharing the 12 Laws of Persuasion and how they apply to a CSR. They go over each law of persuasion and touch base a little bit about their application. These priciples can make the difference between being an effective member of the customer service team or just another victim of an angry customer. Watch and enjoy . . . (to read the remainder of this article, please log in below.)
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