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VIDEO: Zero Tolerance For Turndown - Part 2

This video is the second part of a 2 part series on implementing an "Zero Tolerance" policy for turndown on service calls. This is powerful moment that can really help the success of your service team. A zero tolerance for losing customers policy creates the expectation that we will not lose jobs. Also we need to understand that this does not mean lowering your price to get the work. . . . (to read the remainder of this article, please log in below.)
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