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SCRIPT DOWNLOAD: How Much Do You Charge For a LB. of Freon?

"How much do you charge for a pound of Freon?" This is a frustrating question because you know if you answer it the caller will invariably hang up and keep shopping. But wait. Who says that you have to answer this dysfunctional question? Definitely lying about "not knowing" doesn't make you look like the expert that you are. Not lying but intentionally holding back never feels right either. . . . (to read the remainder of this article, please log in below.)
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