Total Immersion students who attended a recent HVAC Plumbing & Electrical sales training summit discuss a range of topics starting with their greatest challenge, their expectations from sales training and what they thought of the training and “Uncle Joe.” In the end, everyone is asked to rate the training on a scale of 1 to 10. Watch and enjoy the excitement of these students.

Found a New Best Friend

“Your stuff just blows me away! I thought I hired a consultant and wound up with a new best friend. I am a Nexstar member that thought he had seen everything.

I have gotten more in 30 minutes of conversation with you then I have received in years of business training elsewhere. The key is your material doesn’t just say what to do, but also HOW to get it done.

Your commitment to doing something as small as picking up the phone when I call you really means the world to me. Thank you very much for being a part of our business.”

The Hammers Gonna Break

“Hi Joe just wanted to thank you. I just completed my training today and I feel like a new person. I just have a different outlook on life and the way I will handle every conversation. I already used the training in a conversation I had with someone today.

Joe I wish all people in the service contracting business would have the guts to attend your training. The reason is that I think that what you provide is not just a sales class but is the very essence of customer service.  I think that the words service is lost on most contractors and you class should be required for anyone hoping to make customers happy.

I can’t wait for work Monday!! WOW that sounds weird. I will talk to you next week with my first results. I can’t wait for my first “SO WHAT SHOULD WE DO????????” The hammer’s gonna break the table when I slam it down!!

P.S. I just did my first $20,000 week this week. I am sure there will be many more to come.”

Happier Customers Leads To More Profits

“6 months ago I came across ContractorSelling.Com while was searching the web for a way that I could find more customers. Who would have though that I already had more than enough customers? I just was not doing all of the work that they wanted.

One of the first times I used the system I sold a job for $14,000 (A far cry from my average ticket of $135.00). If I had not used your system I would have walked away from that job thinking the customer never would have paid a third of that.

As I learn more skills, my profits increase along with the number of happier customers. Something that never would have imagined 6 months ago. I am finally learning how to doing things right. Thanks a million, especially for the first real vacation that my wife and I got to go on in 5 years.”

No More “Think It Overs”

“You’re the man! No doubt about it. I just came back from a call after attending your one-day “Mini-Immersion” training and sold a job for $20,000 that I would have been lucky to get $7,000 or $8,000 before.

In truth, I probably would have gotten a “think it over” and instead I got the job.

Then the following week I used your 6 options process and put together a premium solution for a customer that needed a whole house re-pipe.

Well, there was no way I thought that she would buy the top option because it had so many premium services and warranty’s included. Well, I am here to tell you that I was wrong again as she picked an option to do a complete premium plumbing renovation for $64,000.  Thanks for your great information and for helping me create solutions that are clearly better that any of my competitors.”

Reporting Back

“Joe I just wanted to report back to you that today on my first call after training I sold $9,223. The guys at my shop and myself were amazed at how easily the customer bought after I handled only two objections on that call.

The system showed me how this day was no fluke as I did a little over $4,500 on two calls on my second day! So in two days after returning I did over $13,800. I have had struggles in the past reaching those numbers in a month. My third day had me doing all the work. (Somebody’s gotta do it!)

The biggest thrill about the last couple of days is in seeing how happy my customers were after they selected and purchased the options they chose. This is really more customer service than it is sales training.

I just wanted to say thank you to you and Julie for all your help.”

Consultant Is a Dirty Word

“We call them consultants, and to many it is a dirty word, and one that means spend a lot of money and get little in return.

Well I and my staff and company just had Joe Crisara of ContractorSelling.com  at our company for the last four days and all I can say is incredible. “When I met Joe some three weeks ago at one of his seminars, I thought “Boy, I need him to help get my HVAC division making money.” So I booked Joe to come to Boston. Mind you I was very scared that my staff would take the attitude that here we go another guy who was going to tell us what we are doing wrong then split. That was far from the case.

Respectful Of Our Staff

Joe was very warm, sensitive, and respectful of all our staff. He went about getting to know who we were, what we did, how we did it, and then began to share his views. His approach to our problems, needs and what direction we should take and how to begin he was right on target.

On the last day, my managers got together and told Joe what they thought. The conversation went like this, “We made our money back the first day you were here with your thoughts and ideas.”

Joe also helped us implement a change in roles for present general manger, who excepted his new role as service manger of the HVAC and Electrical Division with open arms and excitement. I guess I share this story not as a sales pitch for Joe, even though it sounds like it, but only to say their are people out their that really want to see others become successful and participate in the process.

Thank you Joe for all your help and as we said when you left , you are not our consultant, you are the big brother we never had. Look forward to see you back in three weeks. Your friend, Michael Pann, Owner Pann Homes Services Cambridge, MA”

www.pannhomeservices.com

All This Time I Was Only A Few Questions From Closing The Deal

“I’m enjoying what I do now more than ever. The meeting has made a huge difference already. My confidence alone has gone up 1000 fold knowing I can handle any objections people give me.

Also, the fact that I am able to do the work that has always needed to be done, but never thought I could get people to pay for, is now an option every call.  This means my customers are finally getting the service experience they deserve from our company.

I still can’t believe how well this system works. I am kicking myself for the number of tables I have gotten up and walked away from when I was only a few questions away from closing a deal. Thank you so much. ”