June 04, 2012 at 4:00am Tags: Differentiate, organizing. systems, Profit
Toughing It Out No More
Growing up in the northern suburbs of Chicago, I am no stranger to the cold weather. There were many days of shoveling snow in the icy cold and plenty of nights when my mom told me to “throw another blanket on” to keep warm in my bedroom in the basement. That’s when I decided that someday I would move to California.
So last year, on one very cold Saturday afternoon, Julie, my wife, discovered our furnace was not working. If we were living back in Chicago, we probably would have toughed it out through the weekend. Maybe thrown on some extra socks and snuggled up next to a “cozy” fire. But we had been living in California for six years and had become accustomed to the warmer climate. We decided to call our local HVAC contractor instead of “toughing it out.”
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September 03, 2011 at 11:47am Tags: customer service, organizing. systems
Agreements Give Life
Maintenance or service agreements are the lifeblood of every hvac, plumbing or electrical service company that is in business today. In a nutshell, they formalize the relationship between clients and your company. Agreements allow you a loyal base of fans that not only want to receive your marketing message but actually read this massage as well.
The carnage created by not having such agreements in place can cost you in many ways. Loss of clients and employees are just the beginning. Without service agreements to supply a steady “lifeblood” of loyal, returning clients it can eventually create an environment where companies can go out of business. Basically this program to sell service for the future at today’s price in exchange for payment today creates a circulation of cash needed to run every business that does service for residential or commercial clientele.
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March 20, 2010 at 4:14pm Tags: office, organizational chart, organizing. systems, process
7 Steps to Organizing Your Contracting Office
Whether you already have an office, are moving into a new one or are just moving into an office for the first time after working out of your home, the thought of setting up or organizing your office can be daunting.
We usually find ourselves swearing to “get things organized around here for the last time.” Let’s face it. It can be very difficult to find something we need, like customers’ paperwork, check deposits, time sheets and the many other mounds of paper our business generates. We perform this vicious cycle only to find ourselves repeating the same process the next time we cannot find something.
What is the secret to getting your office set up for the last time? The answer is all in the way you plan to organize your environment. In the following series, let’s discuss how to get your office set up and stay organized, once and for all.
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