July 29, 2010 at 5:56pm Tags: customer service
Last month, from my home in Templeton, Calif., I planned a wedding shower for my sister and future brother-in-law, who live in the Chicagoland area. As I started to make all the necessary phone calls to find a venue, caterer, flowers and so on, I quickly realized that even in a down economy, some companies just never get it when it comes to providing good service. Had the word service become generic like Kleenex or Jell-O?
I called various companies and explained this was the first wedding shower I had ever planned for my one and only baby sister, that I wanted it to be very special and, well, perfect.
Share This Article| Rating:
May 11, 2010 at 5:27pm Tags: customer service, family, professional
Are These Skills Really “Soft?”
One of the things that has always made me crazy is the labeling of sales and customer service as a so called “soft” skill. If sales and service are soft then why is it so hard to get your team to put them into practice? I often wonder, “Who was the dunderhead, that coined this term?”
My best guess is that it is probably someone who has a very strong technical skill-set that has failed to develop equally strong customer skills. This person (Probably a guy) then trying to justify this weakness, downplays the importance of customers by labeling this uber-important skill as “soft” which implies that it is not very important.
Share This Article| Rating:
March 18, 2010 at 12:10pm Tags: customer service, leader, office, service, system
Is Your Service System Too Hard?
Last month we had a momentous occasion in our household. Wyatt, who just turned one in February, graduated from his first ever survival training class with the Baby Seals Swim Academy.
We watched our little one transform from being unsure and uncertain of the water and of his trainer, to being confident and courageous in and under the water. He is now willing and able to jump in the water and kick himself right back up to the top where he starts to float on his back, even while being fully clothed.
What started out for us as a safety precaution due to the new pool in our backyard turned into one of the best decisions we made so far for our little guy. We want to continue to build his confidence and his skills.
Share This Article| Rating:
