March 18, 2010 at 12:10pm Tags: customer service, leader, office, service, system
Is Your Service System Too Hard?
Last month we had a momentous occasion in our household. Wyatt, who just turned one in February, graduated from his first ever survival training class with the Baby Seals Swim Academy.
We watched our little one transform from being unsure and uncertain of the water and of his trainer, to being confident and courageous in and under the water. He is now willing and able to jump in the water and kick himself right back up to the top where he starts to float on his back, even while being fully clothed.
What started out for us as a safety precaution due to the new pool in our backyard turned into one of the best decisions we made so far for our little guy. We want to continue to build his confidence and his skills.
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March 08, 2010 at 5:41pm Tags: comfort zone, differ, fear
Give Hugs Not Handshakes
When Joe and I first discussed the possibility of me writing a “Dear Julie” blog for our Web site, I thought, “What could I possibly have to blog about? Who would want my advice? What if no one sends in any questions for me to answer? Then what, Make up my own?” I spent many hours thinking about what I would say and how I would say it and still felt I had come up with nothing.
The only other time I felt this uncomfortable was one of our very first consulting jobs. Well I should say one we actually got paid for, which was with an East Coast plumbing and HVAC company outside of Boston, MA. Joe had already been to the company several times, going on ride-a-longs with their techs and waxing philosophically, as he often does, when he brought me in to talk about some of the other problems going on in the office.
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