June 12, 2012 at 5:20pm Tags: accountability, professional
Band-aids Cause Callbacks
In a recent discussion on the ACCA Linkedin group, an intense discussion broke out amongst HVAC contractors about the reason some techs generate callbacks while other do not. Callbacks are caused by techs who are NOT thorough in their diagnosis. Why are some techs very thorough and others not? That is a question for the ages.
One thing I do know is that callbacks happen because techs fail to take into consideration the age, neglect, design and installation of a system and ONLY focus on the immediate problem. Fixing the immediate problem is a temporary solution sort of like a band-aid. It does not take into consideration the big picture issues that caused the problem in the first place.
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June 04, 2012 at 4:00am Tags: Differentiate, organizing. systems, Profit
Toughing It Out No More
Growing up in the northern suburbs of Chicago, I am no stranger to the cold weather. There were many days of shoveling snow in the icy cold and plenty of nights when my mom told me to “throw another blanket on” to keep warm in my bedroom in the basement. That’s when I decided that someday I would move to California.
So last year, on one very cold Saturday afternoon, Julie, my wife, discovered our furnace was not working. If we were living back in Chicago, we probably would have toughed it out through the weekend. Maybe thrown on some extra socks and snuggled up next to a “cozy” fire. But we had been living in California for six years and had become accustomed to the warmer climate. We decided to call our local HVAC contractor instead of “toughing it out.”
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