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HVAC, Plumbing & Electrical Service Contractor training programs to engage your team & give them the skills they need to rapidly improve 
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Upcoming Webinars
COMING UP: December 15 - 7 Steps to Designing a Turn Key Business: Part Seven: Coaching The Team To Stay On TrackCOMING UP: December 15 - 7 Steps to Designing a Turn Key Business: Part Seven: Coaching The Team To Stay On Track
You've finished the hard part putting all the pieces together. Now we need to make sure it doesn't get slowly dismantled by your team. Part seven or our series is going to teach you how to coach you . . . keep reading

COMING UP: December 22nd - Hour Of Sales Power: Two Close or One Call Close? What is the Answer?COMING UP: December 22nd - Hour Of Sales Power: Two Close or One Call Close? What is the Answer?
During this live webinar we discuss strategies to use that will help you determine whether you should close on the first visit with your prospect or if you should make a second trip. What is the answe . . . keep reading

COMING UP: December 28th - Customer Relationship Management 101COMING UP: December 28th - Customer Relationship Management 101
The role of Customer Service Management is one that can easily get overlooked in this industry. We tend to emphasize acquiring new clients and forget to maintain the current, and forget about restori . . . keep reading

Featured Resources
Let's Chat! Customer Service Skills for Booking Calls OnlineLet's Chat! Customer Service Skills for Booking Calls Online
Were you sold on adding a chat box to your website? Did someone tell you to add a "book service call" online would be the answer to all your prayers? Getting someone to chat, email or call . . . keep reading

Los Angeles, CA Total Immersion 3 Day November 2016 PresentationsLos Angeles, CA Total Immersion 3 Day November 2016 Presentations
This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge . . . keep reading

Hour Of Sales Power: Asking: Stopping Buyers RemorseHour Of Sales Power: Asking: Stopping Buyers Remorse
Have you ever sold a job only for the customer to call the office later to cancel the sale? In this segment we talk about how to avoid losing a job after you thought it was sold. Join us during this . . . keep reading

Essential Communication Skills for Giving Better ServiceEssential Communication Skills for Giving Better Service
A critical element to managing, measuring and communicating results in a small business is to put in place a series of successful key performance indicators. Successful companies not only have KPI's, . . . keep reading

Los Angeles, CA Total Immersion 3 Day October 2016 PresentationsLos Angeles, CA Total Immersion 3 Day October 2016 Presentations
This is a video of the Total Immersion Sales Summit presentations at the summit held in Los Angeles Total Immersion April presentation but also of handling objections at the end. That is the challenge . . . keep reading

Designing Your Call Center for Maximum Success!Designing Your Call Center for Maximum Success!
Knowing the do's and don'ts when designing your call center will literally save you 1000's of hours of time and frustration, plus increase your booking rate and make for happier employees. Join us du . . . keep reading

 

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