I know I may be dating myself but I remember an old Randy Newman song called “My Life” in which Randy in the song, speaking in the voice of Bruce Springsteen utters these words that still ring in my ears. He sang, “Randy, I’m tired of being the boss. Can you be the boss for awhile?”
Being the boss is difficult and especially so regarding managing sales people or front-line employees who have been given the chore of listening to customer problems that clients have and then selling the solutions. Of course in the service world, problems are just opportunities to serve.
Over the years I have observed a few characteristics of the mediocre sales manager. These people are definitely “tired” of being the boss and it shows through their ineffective styles of management which leads to poor results by their people. Here we begin to explore why these managers are so tired.