Watch this funny video about a sales manager who is trying to describe the most important aspects of selling his service. Although it is hilarious. I think many sales managers can find some of themselves here.
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Articles from: May
One of the things that has always made me crazy is the labeling of sales and customer service as a so called “soft” skill. If sales and service are soft then why is it so hard to get your team to put them into practice? I often wonder, “Who was the dunderhead, that coined this term?”
My best guess is that it is probably someone who has a very strong technical skill-set that has failed to develop equally strong customer skills. This person (Probably a guy) then trying to justify this weakness, downplays the importance of customers by labeling this uber-important skill as “soft” which implies that it is not very important.
I recently spent a rainy Saturday afternoon watching a show called “Hoarding: Buried Alive.” I really didn’t have time to sit and watch TV but I couldn’t stop watching. Once I was able to get a peak into what looked like your everyday average person’s home I found I needed to see more, like watching a train wreck.