How do you know when you are providing great service? Go through the “4 Be’s” Of Great Service below to see how you measure up. Many people feel that great service is one-sided.
They feel as if you as the service provider must do everything a client tells you to do right or wrong. Great service is provided when the stakes are equal. You are working “with” your clients and not “for” your clients.
You are equal partners in that the client must want your service and you must determine whether the client’s request is the right thing to do or the wrong thing. Whether you find that you are a good fit for each client or not, be happy that they found the path that is right for them.
This is how we opened the 2014 Service Super Summit in San Antonio, Texas on March 5th, 2014. I wonder what was going through the minds of the 154 hvac, plumbing & electrical service contractors who came to the event looking for information on increasing their level of service, revenue and profit. Part of the “mob” were sitting at tables mixed in with the group and then just started to get up and start dancing. It was a wild opener that set the tine for the most fun I have ever had at an event for service contractors.
I hear a lot of people claiming that plumbers, hvac contractors and electricians that over-advertise their services must not be good if they always need new clients. After all, if you were a great contracting business wouldn’t people just call you based on your great reputation? Why do you have to scream from the rafters about how great your service is? One plumber on a message board called the PlumbingZone.com said, “If your company is so good, why do you have to advertise like Coca Cola on crack?”
I have heard lots of plumbers, hvac techs and electricians complain about their boss telling them to “upsell” clients when they go on a job. In fact, this is probably to number one misconception about great service. Most of the people in the field feel that good service is just taking care of the problem and not “upselling” the client. They don’t want to come off as a “used car salesman.”
The following article was written by one of my blogging heroes Leo Babauta at www.zenhabits.net -
One of the best changes I’ve made to help me be happier is learning to see judging other people as a red flag.
Now, I’m not going to pretend I don’t ever judge other people — I think it’s either a built-in method all humans have, or something we develop because of built-in methods. We all judge people, and I’m not an exception.
But I’ve gotten better at noticing when it happens. And recognizing that it’s a sign of something harmful.
I came across this exciting program which is being presented by one of my great friends Ellen Rohr who specializes in planning for success in your business and knowing your financial numbers. The online program features many well known experts that will help you do a “Business Makeover” that will help you take it to the next level. I have many clients who use Ellen as a sounding board to make sure they are headed the right direction. I fully endorse this program to help you get new ideas and fresh energy to help you thrive. To join this program go to www.businessmakeover2014.com and sign up..