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Do You Really Offer Premium Service? By Joe Crisara

March 10, 2015 at 1:42pm Tags: ,

It only stands to reason that a company that considers itself a premium quality company would offer it’s customers a premium quality option for any work that it would do. If you agree that this is true, then you would undoubtedly be shocked to find out the staggering number of service companies that think they are a premium quality company but then fail to offer their customers the most premium option when given the opportunity to offer their services.

Most of the resistance to offering the highest premium option stems from the fact that sales people and sometimes owners of companies “mind read” customers and assume they would not make such a purchase due to the higher investment. The reality is that many consumers prefer to purchase quality options while spending more money to avoid the hassle of making a mistake by spending too little and receiving a poor quality product or service.

Warning: You May Finally Learn How to Listen By Derek Lauber

February 11, 2015 at 4:56pm Tags:

There was time where I would gladly smile at someone, nod my head and pretend to listen them.

I admit, I was one of those people in a business meeting who had The Girl of Ipanema playing in their head smiling while someone else was talking.

I was also the person who would listen to someone just long enough to prepare my own thoughts and next statement about me. Always thinking about myself no matter what the other person was saying.

I was a pretty poor listener.

I am going to step out on a limb here and suggest that many of you are in the same boat…

Brad’s Secret By Joe Crisara

October 31, 2014 at 3:30pm Tags:

The Science Of Pricing By Joe Crisara

September 22, 2014 at 5:21pm Tags:

Giving Options Not Ultimatums By Joe Crisara

September 10, 2014 at 5:53pm Tags: ,

Yes I’d like to have my people do a study on creating options!

Click Here To Participate

Lifetime Value Of HVAC Customers By Joe Crisara

September 08, 2014 at 3:33pm Tags:

This very interesting info-graphic was provided to us by Continuity Programs.

Lifetime Value of HVAC Customers

3 Reasons Why You’re Getting Your Butt Kicked By Joe Crisara

September 03, 2014 at 12:45pm Tags: ,

If Your Fanny Hurts…

In times like this, when never been more information for sales people and service professionals today, ironically some of the best service companies and their people struggle to differentiate themselves from the pack.  To be blunt, most of what these companies do amounts to “lip service” about how they are different and better with no real action that proves their claims.  Results never lie.  If your fanny hurts after a sales or service opportunity, you’re probably getting your butt kicked by your competitor. I have outlined “3 Reasons Why You’re Getting Your Butt kicked” to help you see where you could improve.  After reading this can you see any other things as well?  Please read this then comment…

The LOST Service Contractor By Joe Crisara

August 18, 2014 at 6:13pm Tags: , ,

The Lost Service Contractor

This e-book which was first released in 2006, shatters the myths that has been perpetrated on contractors and their employees for decades.

If you are an average Technician or salesperson then I’m sure you know all the myths and excuses that there are to know.

But with these myths and excuses you will only achieve average or below average results.

If you want OUTSTANDING results then then you must read the special report called the “Lost Contractor.”  Although the book was first released in 2006, the principles and fundamentals are more true today than they ever were. 

This free report is a must read for all service contractors!

Click below to download the Free E-book

9 Things To Know Before Presenting Solutions By Joe Crisara

August 11, 2014 at 4:27pm Tags: , ,

9 Things To Know

Too many times a sales or service person goes into a presentation of their services without knowing some of the essential things that will make it easier for them to create a WOW customer service experience.  Knowing this essential information will not only be more meaningful to the client they are serving but will also be a better use of the service provider’s time as well.  In that respect I have put together a list of 9 things to know before presenting your solutions and also the reason why you should ask these things before giving your potential client information about you.

Your Most Marketable Skill By Joe Crisara

August 01, 2014 at 11:46am Tags: , ,

A Daunting Task

Recently I was approached by Bob Clary from www.webucator.com about my thoughts on what is a job-seeker’s most marketable skill.  I really thought that was an interesting question.  Let’s face it, today’s media is full of stories about people who have invested in their education only to be faced with the daunting task of finding employment.  There are always excuses why someone can’t find a job but for every story of frustration and failure there are also stories about those who stopped giving in to the popular excuses and found a way to breakthrough and find the job of their dreams.