This e-book which was first released in 2006, shatters the myths that has been perpetrated on contractors and their employees for decades.
If you are an average Technician or salesperson then I’m sure you know all the myths and excuses that there are to know.
But with these myths and excuses you will only achieve average or below average results.
If you want OUTSTANDING results then then you must read the special report called the “Lost Contractor.” Although the book was first released in 2006, the principles and fundamentals are more true today than they ever were.
This free report is a must read for all service contractors!
Too many times a sales or service person goes into a presentation of their services without knowing some of the essential things that will make it easier for them to create a WOW customer service experience. Knowing this essential information will not only be more meaningful to the client they are serving but will also be a better use of the service provider’s time as well. In that respect I have put together a list of 9 things to know before presenting your solutions and also the reason why you should ask these things before giving your potential client information about you.
Recently I was approached by Bob Clary from www.webucator.com about my thoughts on what is a job-seeker’s most marketable skill. I really thought that was an interesting question. Let’s face it, today’s media is full of stories about people who have invested in their education only to be faced with the daunting task of finding employment. There are always excuses why someone can’t find a job but for every story of frustration and failure there are also stories about those who stopped giving in to the popular excuses and found a way to breakthrough and find the job of their dreams.
How do you know when you are providing great service? Go through the “4 Be’s” Of Great Service below to see how you measure up. Many people feel that great service is one-sided.
They feel as if you as the service provider must do everything a client tells you to do right or wrong. Great service is provided when the stakes are equal. You are working “with” your clients and not “for” your clients.
You are equal partners in that the client must want your service and you must determine whether the client’s request is the right thing to do or the wrong thing. Whether you find that you are a good fit for each client or not, be happy that they found the path that is right for them.
This is how we opened the 2014 Service Super Summit in San Antonio, Texas on March 5th, 2014. I wonder what was going through the minds of the 154 hvac, plumbing & electrical service contractors who came to the event looking for information on increasing their level of service, revenue and profit. Part of the “mob” were sitting at tables mixed in with the group and then just started to get up and start dancing. It was a wild opener that set the tine for the most fun I have ever had at an event for service contractors.
I hear a lot of people claiming that plumbers, hvac contractors and electricians that over-advertise their services must not be good if they always need new clients. After all, if you were a great contracting business wouldn’t people just call you based on your great reputation? Why do you have to scream from the rafters about how great your service is? One plumber on a message board called the PlumbingZone.com said, “If your company is so good, why do you have to advertise like Coca Cola on crack?”
I have heard lots of plumbers, hvac techs and electricians complain about their boss telling them to “upsell” clients when they go on a job. In fact, this is probably to number one misconception about great service. Most of the people in the field feel that good service is just taking care of the problem and not “upselling” the client. They don’t want to come off as a “used car salesman.”